Refund & Returns Policy
Refund & Returns Policy
The Pelagos Promise — 30-Day Money-Back Guarantee
Train on it. Love it, or your money back. Put Pelagos through your hardest rounds for 30 days. If it doesn't hold up to your standards, we'll refund every cent — no drama, no hassle. Just email us at thepelagos@gmail.com within 30 days of delivery with your order number and a quick note on what didn't work.
How to request a refund, replacement, or exchange
- Email thepelagos@gmail.com with your order number.
- Tell us whether you'd like a refund, a replacement, or an exchange.
- We'll reply within 2 business days with the next steps.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may need extra time to post the funds to your account.
Returns
For our 30-Day Money-Back Guarantee, you may not need to send anything back — in many cases we'll simply refund you. If we do ask for the product to be returned, return shipping is at your cost, unless the item was faulty, damaged, or incorrect, in which case we cover it.
Damaged, faulty, or incorrect items
If your order arrived damaged, defective, or not what you ordered, email us within 14 days with a photo and your order number. We'll send a free replacement or a full refund, including any shipping you paid.
EU & UK right of withdrawal
If you are in the EU or UK, you have the right to cancel your order within 14 days of receiving it, for any reason. Simply notify us at thepelagos@gmail.com. Unused items should be returned in resalable condition, and for change-of-mind cancellations return shipping is at your cost. This right is in addition to — and does not limit — our 30-Day Money-Back Guarantee.
A note on hygiene
For hygiene reasons we generally can't resell opened tape — but our satisfaction guarantee still has you covered. If you're not happy, contact us and we'll make it right.
Questions? Email us at thepelagos@gmail.com — we're grapplers too, and we'll sort you out.